meet the team

TROY GRAY
Technical Support

JULY WOOD
CUSTOMER SUPPORT

NICO VULTURE
Marketing Director

RICHY LACE
Desinger

FREQUENTLY ASKED QUESTIONS

Working Time

We working from:

  • Monday to Friday
  • 08AM to 06PM (GMT+8 Singapore)

For support on your order, contact us through:

Product Update

We will support the update for life and it’s completely free, so you don’t need to worry about this problem

Return Exemptions

We do not accept returns for the following products:

  • You don’t like it after you’ve downloaded it
  • The item did not meet your expectations
  • You simply change your mind
  • You bought an item by mistake
  • You do not have sufficient expertise to use the item
  • You can no longer access the item because it has been removed (we advise you to download items as soon as you have purchased them to avoid this situation)
Cancelling An Order

Please note that group buy orders are subject to our group buy policies; group buy orders cannot be cancelled once the group buy is over. If you would like to cancel an ongoing group buy order, please contact us.

Product have Problem

For support on your order, contact us through:

Please include your order ID when you make your inquiry. Please also note that contacting us may delay your orders as we work with you to make any needed changes.

We aim to respond to all inquiries within 48 hours (in case of a holiday, it will be postponed). If you have not received a response from us, feel free to send us a follow up message.

Is the products here safe?

All our products are scanned and verified by McAfee Secure. This means that all of our plugins are 100% virus-free.​

Are the products have license?

All plugins and themes at ShareTheme are 100% original under General Public Licenses.

Is the product here restricted to the website?

You can use this plugin on unlimited websites without any restrictions.​

You no longer need to activate the plugin manually. It is pre-activated for your domains.

How long do I need to wait after placing my order?

We will deliver within 24 – 48h, please provide us your email as @gmail.com and whitelist our email [email protected] to receive order notification.